Tech Support Scams Trick Seniors Into Paying Fake Fees

Date: August 25, 2025

Source: Webroot – Senior Scams Topped $4.8 Billion in 2024

What Happened

Scammers are pretending to be tech support from trusted companies like banks, utility providers, or even Microsoft. They reach out through phone calls, texts, or pop-up windows claiming your device or account has a problem.

The message gives you a phone number that connects you directly to the scammer. From there, they pressure you to:

• Give them remote access to your computer, and

• Pay fees for fake or unnecessary “repairs.”

How to Protect Yourself

• 🚫 Never give remote access to your computer to someone who calls unexpectedly.

• 📞 Hang up immediately and call the real company using its official website or billing statement.

• 🖥️ Be suspicious of pop-up alerts that claim your computer has problems.

• 💵 Don’t pay fees for repairs unless you requested the service from a trusted provider.

Call to Action

Think of your computer like your home—would you hand a stranger your house keys just because they knocked on the door? Protect your “digital house” by refusing to give scammers access.

👉 Your Daily Workout

1. Hang Up.

2. Verify.

3. Protect.

Repeat this every time you face a suspicious call, pop-up, or text.

A senior woman engaged in online activities, showcasing digital literacy.